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Wizcart Refund Policy

Effective Date: June 1st 2025

I. Introduction and Policy Scope

A. Our Commitment to Fair Refunds

Wizcart ("Wizcart," "We," "Us") is dedicated to fostering a trustworthy and reliable service marketplace. A key component of this commitment is providing a transparent, fair, and understandable process for refunds when services booked through our platform do not meet the agreed-upon standards or when other eligible circumstances, as defined herein, arise. This Refund Policy ("Policy") outlines the rights and responsibilities of Customers and Service Providers concerning refunds for services facilitated by Wizcart. The aim is to ensure that all parties are aware of the procedures and conditions for seeking and processing refunds, thereby promoting a positive and secure user experience.

B. What This Policy Covers

This Policy applies exclusively to services that are booked and paid for directly through the Wizcart online platform (the "Platform"). It does not extend to transactions occurring outside the Platform, even if the initial connection was made via Wizcart.

C. Where This Policy Applies

This Policy is applicable to all Customers and Service Providers utilizing the Platform for services in the USA, Canada, and India.

D. Key Definitions

• Service, Customer, Service Provider, Booking, Platform, Wizcart Credit, and Cancellation Policy as described in the full policy text.

II. When You Are Eligible for a Refund

A. Service Not Provided as Described or Agreed

Eligibility when the delivered service is materially different from what was agreed on the Platform; requires clear evidence of discrepancy.

B. Service Provider Fails to Show Up or Deliver

Full refund if the provider fails to arrive within a reasonable timeframe (e.g., 60 minutes) or fails to deliver; prompt reporting via the Platform required.

C. Unsatisfactory Service Quality

Refunds may be granted where quality is demonstrably below reasonable standards or where damage occurs due to negligence; evidence (photos/videos, third-party assessments) may be required.

D. Cancellations by the Service Provider

Full refund of prepaid amounts when the Service Provider cancels a confirmed booking.

E. Cancellations by the Customer (within window)

Refunds per the applicable notice periods defined in the Cancellation Policy.

F. Wizcart Platform Errors Leading to Incorrect Charges

Full refund of overcharges caused by verifiable platform errors (e.g., duplicate charges) upon evidence and confirmation.

III. When Refunds Are Generally Not Issued

• Subjective preferences unrelated to agreed standards.
• Issues arising from incorrect information provided by the Customer.
• Customer cancellations outside the permissible window (per Cancellation Policy).
• Change of mind after satisfactory completion.
• Minor deficiencies rectified by the Service Provider in a timely manner.

IV. How to Request a Refund

A. Submitting Your Refund Request

Submit via the Platform: go to your bookings, select the booking, choose “Request Refund/Report an Issue,” complete the form, and upload evidence.

B. Information and Evidence Needed

• Booking ID, service details, and provider name.
• Clear reason and description aligned with Section II.
• Supporting evidence (photos/videos, logs, bank/card statements for billing errors).

C. Our Review and Processing Timeline

• Acknowledgment: within 48 business hours (India: Grievance Officer acknowledgment within 48 hours).
• Review & Investigation: typically 5–10 business days; complex cases may take longer with updates provided.
• Decision Notification: typically 2–3 business days after review (India: within one month total as per E-Commerce Rules).

D. How Refunds Are Issued

Refunds are issued to the original payment method; in some cases, Wizcart Credit may be offered. If the original method is unavailable, we will coordinate an alternative method after verification.

V. Partial Refunds

Partial refunds may be offered where appropriate, including partially unsatisfactory service, substantial completion with minor deficiencies, mutual agreements, shared responsibility, or other equitable circumstances. Amounts are determined case-by-case.

VI. Service Providers and Refunds

A. Service Provider's Role

Providers must cooperate during investigations and are encouraged to resolve issues directly with Customers through the Platform.

B. Impact on Payouts and Commission

• Full refunds: provider payout typically forfeited for that booking if attributable to provider issues.
• Partial refunds: provider payout reduced proportionally.
• Commission: Wizcart’s commission may be forfeited or adjusted proportionally.
• Payment processing fees: Often non-refundable by processors; may impact settlement.

VII. Resolving Disputes

A. Customer–Provider Resolution

Parties should first attempt to resolve issues directly via the Platform’s messaging tools.

B. Wizcart's Mediation

If unresolved, escalate to Wizcart for neutral mediation. Wizcart reviews evidence, applies this Policy, and communicates a determination (not a formal legal adjudication).

VIII. Your Consumer Rights and Our Legal Commitments

A. United States

• Adherence to state consumer protection laws against unfair/deceptive practices.
• Fair Credit Billing Act rights for billing errors for credit card payments; Wizcart cooperates with issuers.

B. Canada

• Ontario CPA: services of reasonably acceptable quality; protections from misrepresentation.
• BC BPCPA: disclosure of refund/cancellation policies; protections from deceptive/unconscionable practices.
• Quebec CPA: warranty of fitness/durability/conformity; distance contract rights.

C. India

• Consumer Protection Act, 2019: deficiency and unfair trade practice remedies.
• Consumer Protection (E-Commerce) Rules, 2020: grievance timelines, refund processing per RBI, clear policy disclosure.

IX. Changes to This Policy

We may modify this Policy at any time. Changes are effective upon posting; material changes may be notified via Platform notices or email. Continued use after changes constitutes acceptance.

X. Questions About This Policy? (Contact Point)

• Via the Wizcart Platform: Help/Support/Contact Us.
• Via Email: support@wizcart.com or legal@wizcart.com.
• India: Grievance Officer details available on the Platform; acknowledgment within 48 hours and resolution within one month.