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Wizcart E-Commerce Service Marketplace Cancellation Policy

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Effective Date:

Preamble: Our Commitment

Wizcart ("Wizcart," "we," "us," or "our") is committed to fostering a fair, transparent, and reliable marketplace for both Customers seeking services and Service Providers offering their expertise. This Cancellation Policy ("Policy") is designed to protect the interests of all users of the Wizcart platform ("Platform"), ensure smooth operations, and clearly outline the procedures and expectations regarding the cancellation of services. We believe that clear communication and mutual respect are foundational to a positive marketplace experience.

1. Introduction and Scope of Policy

1.1. Purpose of the Cancellation Policy

This Policy details the terms and conditions governing the cancellation of services booked or agreed upon through the Wizcart Platform. It aims to provide a clear and predictable framework for Customers and Service Providers when circumstances necessitate the cancellation of a scheduled service. The objective is to minimize disruptions, manage expectations effectively, and provide a consistent approach to handling cancellations. This Policy works in conjunction with Wizcart's Terms of Service and Refund Policy.

1.2. To Whom This Policy Applies

This Policy applies to all registered "Customers" (individuals or entities seeking or booking services) and "Service Providers" (individuals or entities offering or delivering services) utilizing the Wizcart Platform in the United States of America (USA), Canada, and India.

1.3. Acceptance of Policy

By registering an account, booking a service, or accepting a service request through the Wizcart Platform, Customers and Service Providers acknowledge that they have read, understood, and agree to be bound by the terms of this Cancellation Policy, as well as Wizcart's prevailing Terms of Service and Refund Policy. Engaging with the Platform's core functionalities, such as booking or accepting service engagements, signifies this agreement. This creates a contractual basis for the enforcement of this Policy, ensuring that all users operate under a common set of rules without the need for separate explicit consent for every policy, thereby streamlining the user experience while maintaining legal enforceability.

2. Definitions

2.1. What Constitutes a "Cancellation"

For the purposes of this Policy, the following definitions apply:

2.1.1. Customer-Initiated Cancellation: A formal request made by a Customer through the designated channels on the Wizcart Platform to terminate a confirmed service booking prior to the scheduled service commencement or, for ongoing services, before the completion of the current service period or project milestone as applicable. This also includes instances defined as a "No-Show," where a Customer is unavailable or unresponsive at the agreed-upon time and location for the service, preventing the Service Provider from rendering the service.

2.1.2. Service Provider-Initiated Cancellation: A formal notification submitted by a Service Provider through the designated channels on the Wizcart Platform indicating their inability or unwillingness to fulfill a previously confirmed service booking.

2.1.3. Mutual Cancellation: An agreement reached between a Customer and a Service Provider, facilitated and recorded through the Wizcart Platform, to cancel a confirmed service booking. This often occurs when both parties agree that proceeding with the service is no longer feasible or desired.

2.2. Types of Services

Wizcart facilitates various types of services, and the cancellation terms may differ accordingly. The impact of a cancellation can vary significantly based on the nature, duration, and commitment involved in a service. Therefore, categorizing services allows for more equitable and practical cancellation rules, rather than a one-size-fits-all approach which would be unsuitable for a diverse marketplace.

2.2.1. Short-Term/Appointment-Based Services: Services typically scheduled for a specific, relatively brief duration, often time-sensitive, and completed in a single session or a few closely scheduled sessions. Examples include a one-hour consultation, a single repair job (e.g., plumbing, appliance repair), a one-off home cleaning session, or a personal training appointment.

2.2.2. Long-Term/Subscription-Based Services: Ongoing, recurring services, often with periodic billing (e.g., monthly, quarterly). Examples include monthly coaching packages, ongoing digital marketing services, subscription access to a series of educational workshops, or regular maintenance contracts.

2.2.3. Project-Based Services: Services characterized by a defined scope, deliverables, and often a longer timeline structured around milestones (e.g., website development, custom graphic design projects, content creation packages, or event planning services). Cancellation may have more complex implications due to resources already committed or work already performed.

3. Customer Cancellation Policy

This section outlines the terms applicable when a Customer initiates a cancellation. Wizcart encourages Customers to honor their commitments but understands that plans may need to change.

3.1. Permissible Cancellation Timelines by Service Type

The ability to cancel a service and the potential for incurring fees depend on the type of service and the amount of notice provided by the Customer. Timely cancellations allow Service Providers to manage their schedules and potentially fill the vacated slot.

3.1.1. Short-Term/Appointment-Based Services:

• More than 48 hours before scheduled start time: Customers may cancel without a cancellation fee, and a full refund of any pre-paid service fees will be processed.
• Between 24 and 48 hours before scheduled start time: A cancellation fee, as specified in Section 3.3 and Table 1, may apply. A partial refund may be issued.
• Less than 24 hours before scheduled start time / No-Show: The Customer may be liable for the full service fee or a significant cancellation fee, as specified in Section 3.3 and Table 1. No refund or a minimal refund may be applicable.

3.1.2. Long-Term/Subscription-Based Services:

Initial Term: If a Customer cancels during an initial fixed term (e.g., a 3-month minimum subscription), specific early termination fees or conditions outlined at the time of booking may apply.

Ongoing/Month-to-Month: For services billed periodically (e.g., monthly), Customers must typically provide notice at least [e.g., 15-30 days, specify exact number] days before the next billing date for the cancellation to be effective at the end of the current billing cycle. Failure to provide timely notice may result in charges for the subsequent billing period. No pro-rata refunds are generally provided for the current billing cycle once it has commenced, unless otherwise specified or legally required.

3.1.3. Project-Based Services:

Before Project Commencement (as defined in the service agreement or by the start of active work by the Provider): Customers may cancel with a full refund of any advance payment, less any explicitly stated non-refundable deposit or administrative fee that was clearly communicated at the time of booking.

After Project Commencement: Cancellation may be subject to fees based on the extent of work already completed, resources committed by the Service Provider, or a pre-agreed cancellation schedule outlined in the service agreement specific to that project. This may involve pro-rata charges for completed milestones or hours worked. Any non-refundable deposits or milestone payments already made for completed work are typically non-refundable.

3.2. How to Request a Cancellation (Process for Customers)

To ensure proper processing and record-keeping, all Customer-initiated cancellations must be made through the official Wizcart Platform channels. This typically includes: Using the cancellation feature within the Customer's dashboard on the Wizcart website or mobile application; and following any specific cancellation links or instructions provided in booking confirmation emails sent via the Wizcart Platform.

Mandating platform-mediated cancellations is essential for maintaining accurate records, facilitating any necessary dispute resolution, and ensuring the consistent application of fee and refund policies. This approach prevents misunderstandings that can arise from informal communication channels and allows Wizcart to have a verifiable history of the cancellation request, including timestamps and related communications. Customers should not attempt to cancel services by directly messaging Service Providers outside of the designated Wizcart cancellation process, as such attempts may not be recognized for the purpose of fee assessment or refund eligibility. Upon successful submission of a cancellation request through the Platform, the Customer will receive an automated confirmation (e.g., via email and/or in-app notification) acknowledging the cancellation and detailing any applicable fees or refund amounts.

3.3. Cancellation Fees and Penalties for Late Cancellations by Customers

Wizcart may apply cancellation fees to compensate Service Providers for the time they reserved and the potential loss of income resulting from late cancellations or No-Shows. These fees also cover administrative costs associated with managing cancellations. The specific fees are outlined in Table 1 below and are determined by the type of service and the timing of the cancellation.

Fees may be a percentage of the total service cost, a flat fee, or the forfeiture of any deposit paid, as applicable. "No-Shows" (where the Customer fails to appear for a scheduled service without prior cancellation) are typically treated as last-minute cancellations and may incur the highest applicable cancellation fee, potentially up to the full service cost. Any applicable cancellation fees will be charged to the Customer's payment method on file with Wizcart.

3.4. Refunds for Customer Cancellations

Eligibility for refunds in the event of a Customer-initiated cancellation is directly linked to the cancellation timelines (Section 3.1) and applicable fees (Section 3.3), as summarized in Table 1. If a Customer cancels within a timeframe that permits a full refund, the full amount pre-paid for the service (less any explicitly stated non-refundable booking fees, if applicable and disclosed at the time of booking) will be returned. If a cancellation fee applies, the Customer will be refunded the amount pre-paid for the service, less the applicable cancellation fee. In cases of very late cancellations or No-Shows, no refund may be due.

For comprehensive details on refund processing times, methods, and specific conditions, Customers are directed to consult Wizcart's Refund Policy. This modular approach allows the Cancellation Policy to focus on the "why" and "when" of cancellations, while the Refund Policy addresses the "how" of monetary returns, including payment gateway interactions and processing durations. Refunds, when applicable, are typically processed back to the Customer's original method of payment, subject to the terms of the payment processor and applicable laws. Processing times may vary.

Table 1: Customer Cancellation Timelines, Fees, and Refund Eligibility by Service Type

Short-Term/ Appointment-Based

• More than 48 hours before scheduled service — No Fee — Full refund of pre-paid service fee.
• 24 to 48 hours before scheduled service — [e.g., 25% of service fee or specific flat fee $X] — Partial refund (Pre-paid amount less cancellation fee).
• Less than 24 hours before scheduled service — [e.g., 50% - 100% of service fee or specific flat fee $Y] — No refund or partial refund (Pre-paid amount less cancellation fee).
• No-Show (Customer unavailable/unresponsive) — [e.g., 100% of service fee or specific flat fee $Z] — No refund.

Note: Specific fee amounts/percentages (e.g., $X, Y%, $Z) will be clearly displayed at the time of Cancelation & for each service. This table provides a general framework.

4. Service Provider Cancellation Policy

Wizcart expects Service Providers to honor all confirmed bookings. Cancellations by Service Providers can significantly inconvenience Customers and undermine trust in the Platform. However, Wizcart recognizes that exceptional circumstances may sometimes prevent a Service Provider from fulfilling a commitment.

4.1. Permissible Grounds for Service Provider Cancellations

Service Providers may only cancel confirmed bookings under limited and legitimate circumstances, which may include: Verified Personal Emergency; Unforeseen Circumstances Directly Impacting Service Delivery; Safety Concerns; Customer Violation of Wizcart Terms of Service. Frequent or unjustified cancellations are not permissible and will be subject to review and potential consequences as outlined in Section 4.3.

4.2. Process for Service Providers to Communicate a Cancellation

All Service Provider-initiated cancellations must be processed through the official Wizcart Platform. Providers must use the cancellation feature in their dashboard, notify the Customer and Wizcart as soon as possible, and provide a clear and truthful reason. Informal cancellations (e.g., direct messages not logged via the platform tool) will not be considered official.

4.3. Consequences for Service Providers

Repeated, late, or inadequately justified cancellations may result in: Impact on Platform Metrics; Formal Warnings; Account Review; Temporary Suspension; Permanent Deactivation; Financial Responsibility for certain last-minute cancellations causing significant disruption or cost.

4.4. Customer Notification and Support in Case of Service Provider Cancellation

4.4.1. How Customers are Notified: Customers are notified immediately via email and/or in-app notifications.

4.4.2. Wizcart's Assistance and Remedies: Automatic Full Refund; Assistance in Finding an Alternative Provider; Platform Credits or Discounts (at Wizcart's discretion); Clear Communication regarding status.

5. Wizcart's Role in Cancellations

5.1. Mediation of Cancellation-Related Disputes

If a Customer and Service Provider cannot resolve a cancellation-related dispute, either party may escalate to Wizcart's dispute resolution team through the Platform. Wizcart will review platform records, service agreements, and relevant policies, and act as a neutral mediator. Subject to applicable laws, Wizcart's decision will be final and binding.

5.2. Handling of Wizcart's Commission/Service Fees in Event of Cancellation

Customer-Initiated Cancellation: If a Customer is eligible for a full refund, Wizcart's commission will typically be waived or refunded. If a cancellation fee applies, Wizcart's standard commission may be calculated on the amount of the cancellation fee, or as otherwise specified in Wizcart's terms with Service Providers.

Service Provider-Initiated Cancellation: If a Service Provider cancels and the service is not rendered, Wizcart generally does not earn or charge its commission on that transaction.

6. Force Majeure

6.1. Definition and Applicability

A "Force Majeure Event" refers to unforeseeable circumstances or events beyond reasonable control that directly prevent the affected party from fulfilling its obligations, such as Acts of God, war, terrorism, riots, government-imposed restrictions, or widespread failures of essential utilities. Force Majeure typically does not include economic hardship, a party's financial inability to perform, foreseeable weather, or party-specific labor disputes.

6.2. Procedure in Case of Force Majeure Events

Notification through the Platform; Suspension of Obligations during the event; Mitigation efforts; Cancellation rights for prolonged events (e.g., more than [specify number, e.g., 7-14] days) without penalties; Refunds for services not rendered; Wizcart not liable for failures directly caused by Force Majeure Events.

7. Legal Compliance and Governing Law

Wizcart operates in compliance with applicable consumer protection laws and regulations in the USA, Canada, and India. In case of conflict between this Policy and mandatory local law, local law prevails to the extent of such conflict.

7.2. United States of America

7.2.1. Federal Trade Commission (FTC) Regulations: Compliance with the Rule Concerning Recurring Subscriptions and Other Negative Option Programs (16 C.F.R. Part 425) including disclosures, consent, and simple cancellation; Section 5 of the FTC Act; Cooling-Off Rule where applicable.

7.2.2. State-Specific Laws: Examples include California (Cal. Civ. Code §1794.4), New York (N.Y. GBL §399-pp and relevant consumer cancellation rights), Texas (Tex. Bus. & Com. Code Chapter 601; Tex. Occ. Code §1304.1581) where applicable.

7.3. Canada

7.3.1. Federal: Competition Act (truthful, non-misleading representations).

7.3.2. Provincial: Ontario Consumer Protection Act, 2002; BC Business Practices and Consumer Protection Act; Quebec Consumer Protection Act (e.g., itinerant merchant provisions and 10-day cancellation rights), as applicable.

7.4. India

7.4.1. Consumer Protection Act, 2019: Upholding consumer rights and avoiding unfair contract terms.

7.4.2. Consumer Protection (E-Commerce) Rules, 2020: No cancellation charges unless similar charges would apply to Wizcart (Rule 4(8)); prompt refunds per RBI/competent authority (Rule 4(10)); marketplace disclosures (Rule 5); seller duties (Rule 6).

7.4.3. RBI Guidelines: Compliance with applicable timelines and methods for processing refunds for online transactions.

Table 2: Summary of Key Consumer Cancellation Rights and Policy Adherence by Jurisdiction

High-level summary only; laws and full policy provisions prevail over this summary.

8. Policy Amendments

8.1. Wizcart's Right to Modify the Policy: Wizcart may amend this Policy at its discretion to reflect business practices, legal changes, or platform enhancements.

8.2. Notification of Changes: Users will be notified of material changes via email and/or in-platform notices; the Effective Date will be updated. Continued use after the effective date constitutes acceptance.

9. Contact Information

9.1. Questions Regarding This Policy: For questions or clarifications, contact Wizcart Support.

Email: support@wizcart.com or legal@wizcart.com (example). Help Center/Support Portal: link available on the Wizcart Platform.